Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.
We may collect the following types of personal information:
We may collect these types of personal information either directly from you, or from third parties.
We may collect this information when you:
We may collect, hold, use and disclose your personal information for the following purposes:
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
If you do not provide us with Personal Information we ask for or the information provided is incorrect or incomplete, we might not be able to provide you with our products or services.
We and/or our carefully selected business partners may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below (see “Contact Us”) or by using the opt-out facilities provided (e.g. an unsubscribe link).
As noted above, we may disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
When you visit the WIRL websites, we may automatically collect information such as your IP address and browser type using cookies, log files, and pixel-tags (also called web beacons). This automatic data is primarily used for delivering and optimising services offered by us, such as:
To the extent this information constitutes Personal Data, we use it to ensure that content from the WIRL Websites is presented in the most effective manner for you and your device because it is in our legitimate interest to improve our customers’ online experience in relation to the WIRL websites.
The following information sets out the types of cookies used on the WIRL websites and provides detail about what they are used for. When you use the WIRL websites for the first time, cookies which are essential to make the WIRL websites operate (see those identified as “essential cookies” below) will have been set but other cookies will not have been set unless you agreed to those cookies being set at that time. If you have agreed to accept cookies then the WIRL websites will remember this and continue to set cookies each time you visit. If you do not want cookies to be stored, then you may, via your browser, turn off certain cookies listed below individually or you can select the appropriate options on your web browser to delete some or all cookies. Please note, however, that if you block some or all cookies (including essential cookies) you may not be able to use or access all or parts of the WIRL websites, such as being able to log on to member specific areas.
What type of cookies do we use?
We use a number of different cookies, outlined below:
First party cookies:
Third party cookies:
These cookies serve a function of:
Authentication, Security, Basic Functionality
Advertising, Marketing and Analytics
Microsoft Internet Explorer
• choose the “tools” menu then “Internet Options”;
• click on the “privacy” tab; and
• select the appropriate setting.
• choose the “tools” menu then “Options”;
• click on the “privacy” menu then “Options”;
• click on the “privacy” icon; and
• find the “cookie” menu and select the relevant options.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. In order to protect you and your information we may also need to verify your identity when you request your personal information.
If you would like to request access to your personal information or should you think that any personal information we hold about you is inaccurate, you may contact us in writing and (subject to the limitations noted above) we will take reasonable steps to ensure your information is provided and / or that it is corrected. The relevant contact details are provided below (see “Contact us”).
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
If you are unhappy with the handling of your complaint you may refer the complaint to the Office of the Australian Information Commissioner (visit www.oaic.gov.au for more information).